Shipping Policy

  1. Parties

1.1 "Conditions" means the terms and conditions as set out in the document.

1.2 "Product" means any Product supplied by Us in accordance with these Conditions.

1.3 "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands

1.4 "We/Us" means Ingennov8 Ltd and "Our" shall be construed accordingly.

1.5 "You" means any person ordering Products from Us.

  1. Payment

2.1 All payment are made at checkout by You of Our terms and conditions. Fulfilment of the order is subject to stock availability and acceptance of Your order, and We are under no obligation to fulfil Your order.

2.2 All major payments providers are available at checkout.

2.3 If You experience any ordering difficulties or have any concerns, please phone or email us. Please ensure that You leave the correct details.

  1. Price

3.1 Prices shown by Us are accurate on the date they were published but are subject to change.

3.2 We reserve the right to vary the price of the Product to take account of any increases in the cost of raw materials, manufacture, packing, transport or wages or otherwise.

  1. Currency

All prices displayed on the website are in Pound Sterling (£).

  1. Delivery

5.1 Standard time scales for delivery of Products to UK addresses by a nominated carrier chosen by Us are as follows:

5.1.1 Stocked products: 3-5 working days.

5.1.2 If items are out of stock, we will notify you by email or phone on how to proceed.

5.3 For all offshore and extended area deliveries, we will confirm the delivery charge per individual order.

5.4 We will not be liable for late delivery of Products and time shall not be of the essence in these Conditions and We reserve the right to make partial deliveries.

5.5 Additional delivery options are available; please contact our Customer Services Department for further details and pricing information.

5.6 We reserve the right to increase this delivery charge where such an increase is beyond Our control. Contact Us if You have any special delivery requirements.

  1. Cancellation procedure for Consumers

6.1 You have the right to cancel within seven (7) working days providing that the order has not been despatched. If the order has been despatched, please refer to point 9. Returns Terms. Returned Products must be unopened, unused and undamaged. Made to Measure orders cannot be cancelled.

6.2 All cancellations must be made in writing to Us at mobility@ingennov8.co.uk. Any returned products must be accompanied with a Returns Note detailing the reason for return and returned to the address above within the 7 days cooling off period.

6.3 If You do cancel within 7 days and in accordance with the procedure stated in 6.1 then You will be entitled to a full refund by us of all monies debited by Us within 30 days of the date the notice of cancellation was given together with the reasonable costs to You of the return of the Products provided such return is a result of the Products being defective.

6.4 If You cancel your order but do not comply with clause 6.1 then You will be entitled to a refund of the cost of the Products minus the cost for Us to collect the Products from You.

  1. Passing of Title

The legal title of the Products shall not pass to You until all sum’s due payable by You the customer to Us have been paid.

  1. Warranty

Unless otherwise stated, a 12-month guarantee applies to all products with the exception of disposable and limited life products. The warranty is valid providing that the Products have been used in accordance with the user instructions.

  1. Returns

9.1 Except as provided for in Clause 5 above relating to consumers all cancellations or arrangements for the return of Products are at Your own cost.

9.2 If You receive Products that are defective, please contact us by email or telephone within 3 working days of receipt of the Products. In this case You will be entitled to a refund from Us limited to the cost of repair or (where appropriate in our Opinion) replacement of the Product.

9.3 If You wish to return Products, please e mail us at mobility@ingennov8.co.uk or the telephone listed on our website stating the reason for return. We will then provide you with a Returns Note for You to complete and return with the product along with its original packaging.

9.4 If you comply with clause 6.3 above, we will refund you all monies debited by Us.

9.5 If You do not return the Products in accordance with clause 6.3, We will be entitled to deduct the charge from monies owed to You for the cost of Us recovering such Products

  1. Refunds

If You feel that you have been incorrectly charged for the Products that You have ordered or that Your goods are different to Your original order (except where it has been agreed in advance by You and Us) please contact us by email.

  1. Liability

11.1 In relation to the purchase of Products We accept no liability for indirect or consequential loss or damage or for any loss of data, profit or revenue or business (whether direct or indirect) however caused.

11.2 We accept no liability for the loss however caused whether due to the inaccuracy, error, omission or any other cause or whether on Our part or that of Our servants, agents or any other person.

 

  1. Jurisdiction

The Conditions shall be governed by and construed in accordance with the laws of England and You irrevocably submit to the exclusive jurisdiction of the courts of England.

  1. Force Majeure

We shall not be liable to You where performance of any of Our obligations to You is prevented or impeded by any act of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government or any other cause that is not reasonably within Our control.

  1. Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions Waiver

No waiver by us of any provision of the Conditions shall be construed as a waiver of any proceeding, succeeding or continuing breach of any provision of the Conditions

  1. Entire Agreement

These Conditions govern Our relationship with You. Any changes to these Conditions must be in writing and signed by both parties. You confirm that in agreeing to accept the Conditions You have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and You agree that You shall have no remedy in respect of any representation.

  1. Statutory Rights

Where You are a consumer as defined by the Distance Selling Regulations 2000 Your statutory rights are not affected by these conditions.